Customer service is an integral part of our jobs and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates. If your customers are happy, they tend to be loyal. And if they’re loyal they not only buy more, they refer other customers. Customer service is all about the customer’s perception. You have to do more than just get the job done. You must deliver on all things, big and small, that affect the relationship with your customers.
What You Will Learn:
- Identify the benefits to you and your business of delivering exceptional customer service.
- Recognize barriers to delivering exceptional customer service.
- Learn techniques for dealing with angry or upset customers.
- Develop a personal action plan to improve customer service skills.
Date: Wednesday, April 5, 2017
Time: 1pm to 4pm
Register: Click here
The deadline to register for this series is Friday, March 31st at 2pm
Faciltated by: Rae L. England
Rae is a Business Trainer and Consultant for the Missouri Training Institute (MTI). Rae designs and delivers training on a variety of topics including leadership, management, customer service, sales and workplace issues. She has training experience in several areas including banking and finance, human resources, education, and marketing industries. Rae was also instrumental in developing and delivering the State of Missouri’s Career and Vocational Education programs.